Returns


If you need to request a return, please follow these steps. Returns are free and you have 14 days after you received the shoes to make your request.

1 - In the first place you should go to our returns form you can find on this website right below. You will need the same email address you used for the purchase and your order number as well (you can find it on your confirmation email: e.g EU12345).

- You have to prepare in the original box the pair you want to exchange, including the delivery note in the inside; if missing, you can print out the order confirmation email. It is essential that we receive the delivery note so there is no problem registering your return.

3 - We have two different ways of exchange depending on your origin:

For EU-Countries: we request a pick-up to your address by our courier GLS. Notice that we will collect your shoes from the moment you get an email from us confirming your picking up has been processed. As soon as we receive the shoes and we’ve checked their condition, we’ll proceed to refund you the money within 7 days after we recieve and check your shoes at our warehouse. If the shoes are in somehow damaged, we’ll refund you the 50% of your purchase amount.

IMPORTANT: Please do not forget to mention on the comments box the date, the time slot of 2 hours (e.g: 10-12) that fits better for the pick-up, as well as the pick-up address in case this is different from the one the shoes were delivered to.

For Non-EU-Countries: send it by regular mail to our warehouse. We need you to send us an email with the shipping costs receipt so we can be able to refund it. There you will also find a section to attach an image of the receipt with the shipping costs (we need it to refund your money - important: we refund the shipping costs up to 40 USD or the corresponding amount of 15€).

The address of our warehouse is the following:

Muroexe - BCN New Logistics
Avenida Europa 5, Modulo 2 - Sector 5
Polígono Industrial Fontanar
19290 Fontanar, Guadalajara
Spain

IMPORTANT: keep in mind that shipping costs regarding Returns/Exchanges from OUTLET collection are in charge of the client.

 

                                                                                       REQUEST YOUR RETURN HERE: