We have to follow the law and offer you a classic "legal notice", the least read page in the entire history of the Internet. Surely no living being would ever willingly read a legal notice but, seeing as you're here, intentionally or by accident, we'll try to give you a pleasant read and, above all, try to help you understand (almost) everything we tell you, after we've run it by our interpreter for humans who aren’t lawyers.
Let's begin with a summary of the most important things you need to know and which will save yourself from scrolling all the way through the document:
- Believe us when we tell you that we'll take good care of your email address. We'll only use it to ask you relevant questions about buying the product or products that you've chosen, and to let you know about news from the brand that we think may interest you (we're friends, aren't we? so, let's keep in touch).
- If you're looking for anything related to conditions, shipment prices, refunds, changes, cancellations and delivery times, save yourself scrolling down and go directly to our "shipping" section.
Fom here on you're going to see lots of "we promise to" or "we won’t be responsible for". Now, down to business:
- owner identification
- acceptance of the general conditions
- conditions of use of the website
- conditions of sale
- written communication and notifications
- invalidity or unenforceability of the clauses
- modifications, end of products and services
- applicable laws and jurisdictions
The owner of the website: http://muroexe.com is Muro.exe Industries S.L. (hereafter Muroexe or "we"), Spanish company with CIF B-86372695, registered in the Companies Register of Madrid, tome 29.561, folder 34, section 8, page number M-532016, registration 1, registered address: Calle Salitre 60, 28012, Madrid.
You can get in touch with us by emailing to firstname.lastname@example.org
Acceptance of the general conditions
Access to or use of this website implies the acceptance of these present general conditions, and any additions or modifications that may be made in the future. We understand that our customers are responsible for reading the general conditions of use that are in force at all times.
The conditions of use for this website have an indefinite character. We reserve the right to modify its content at any time without prior warning.
Terms and conditions of website use
Use of the website, contents and services
You agree to use this website, as well as its contents, correctly and legally, in accordance with legislation in force, good faith and accepted usage. in addition, you agree not to damage or misuse the website, overload or impede its use by others.
The violation of Muroexe's rights and its legitimate content owners from muroexe.com remains strictly prohibited, including the reproduction, distribution and modification of the website and its contents or its use for commercial ends or publicity, without prior authorisation.
Intellectual and industrial property rights
Muroexe is the holder of the exploitation rights for the intellectual and industrial property of this website and all the contents included within. Both the design of the website, photographs, videos, logo, brand name, information and contents as well as the designs for products sold here are protected by Spanish law regarding intellectual and industrial property.
Therefore, it is prohibited to reproduce, wholly or partially, this website, to use its contents for commercial or illegal ends, as well as its computer processing, public communications, distribution, diffusion, modification, transformation and decompilation without our prior authorisation. you’ll only be able to use the material included in this website for your personal and private use.
In the case of hyperlinks from other pages that link to any muroexe.com page, it is not be permitted to reproduce, wholly or partially, the contents that make up this website, nor the inclusion of false, incorrect or inexact information of Muroexe contents or products, as well as the use of "linking" techniques that may confuse the reader or unduly take advantage of the reputation of or the contents belonging to Muroexe.
We’ll be responsible for ensuring compliance with these conditions as well as for the due use of the contents included in the website, exercising all civil and criminal actions that may apply in case of violation or breach of these conditions by any person.
We are not responsible for damages of any nature that may result from:
- the use of the products or the content contained in the website by third parties, in particular illegal, negligent, fraudulent use or those contrary to these general conditions, and generally accepted uses. This will remain the sole responsibility of the user making purchases and accessing the website.
- the use of any previous or defective version of a navigator, interruption to the connection arising during the submission of data, computer viruses, crashes or disconnections to the function of the telematic system, blocks caused by faults or overloading of telephone lines, as well as damages caused by third parties through non-authorised interruptions.
In the event of any illegal or suspicious use of the website contents, we reserve the right to stop or refuse, at any point and with no prior warning, access to the website and user services to the party committing illegal or suspicious acts.
We are comitted to implement all necessary measures to ensure our visitors the absence of viruses, worms, Trojan horses and similes on our website. However, these measures are not infallible and therefore we can not fully ensure the absence of such harmful elements. Consequently, we will not be liable for any damages that they can produce to our visitors.
We have also signed all necessary contracts for the continuity of the website and we will do our best efforts so that the service is uninterrumped, but we can not guarantee the absence of technological failure or the permanent availability of the website and the services contained. Therefore, we assume no liability for damages that may arise from the lack of availability and access failures caused by disconnections, network failures and outages or network overload not attributable to Muroexe network.
The user's responsibility
Your commitment as a user is to use the website services in accordance with the legal terms set in this notice. You promise not to use the website or its contents to carry out activities contrary to law, morality, public order and, in general, the conditions set out in this legal notice. your opinions towards muroexe.com are your sole responsibility; we won’t be responsible for any damages resulting from these activities. come on, don't do anything you think you might get in trouble for.
As a user you agree not to use the web to provide services, advertising or commercial exploitation.
All the information you give us must be true. You must ensure the authenticity of all the data communicated as a result of filling the necessary forms for registration and access to certain services. You will be solely responsible for any false or inaccurate statements you make and the damage caused to Muroexe or others for the information provided.
Everyone who sends communications to this website or its owners will be responsible for the content of these, not being therefore Muroexe responsible of the information and contents posted by third parties. However and in compliance with the provisions of art. 11 and 16 of Law 34/2002, ‘Servicios de la Sociedad de la Información y del Comercio Electrónico’, Muroexe is available to all users, authorities and security forces to collaborate actively in the withdrawal or possibly blocking all content that might affect or violate national law or international rights, or morality and public order. If you consider that there is on the website any content that could be susceptible to this classification, we would ask you notify immediately.
Any of your data that we possess, obtained by signing up for our news letters or by purchasing our products, will be included in a file owned by Muroexe in order to give a correct provision regarding the products purchased, to carry out statistical studies which allow us to make improvements to the services and products we offer, to keep you up-to-date with our news, products and services all relating to muroexe.com.
At any time you may exercise your right to correct, cancel or make an objection to the handling of your data by sending us an email at email@example.com.
We promise to adopt all necessary technical, organisational and security measures in order to guarantee the basic standards of confidentiality, integrity, making personal data available to avoid its alteration, loss, non-authorised handling or access, in accordance with the rules in force established for personal data protection and other applicable legislation.
Whenever the need may arise for you to provide personal data, we’ll ask you to confirm that you're over 14 years old and you are providing correct and legal information, we reserve the right to exclude you from our services in the event that you provide us with false information.
We inform you that we are users of MailChimp platform and your data will be transferred to the United States of America in order to provide the newsletter service, understanding that you authorize it unless you communicate it by email to firstname.lastname@example.org.
The use of the website, your personal data and that of the rest of our users for the distribution of publicity and commercial communications remains strictly prohibited; this also includes sending publicity messages or messages with the aim of gaining data. Spam, fraud and abuse are activities punishable by law and where this happens, we shall report it to the relevant authorities.
Credit card details
In order to guarantee the highest levels of data security, we won’t store any of your debit or credit card details used to purchase a product. When the payment request is processed, the card details will be transmitted in a completely secure way and encrypted via the payment gateway which we use, which is responsible for carrying out the transaction with the bank. We strive to meet the most advanced requirements for security in commercial transactions over the Internet.
Cookies are small folders which are stored in your computer to make web use and product purchase function correctly. Cookies are installed automatically in your computer, they do not provide us with any information about you or any other piece of personal data; nor can we read your data stored in your computer or the cookies from other websites that have been installed on your computer.
If you wish, you may configure your navigator so it will warn you when a cookie is about to be installed, or even not to receive cookies at all, which will not stop access to the information contained on muroexe.com. Should you choose to change the options relating to cookies, we won’t be responsible for any problems or errors in the functioning of the website and purchasing which may result from changing the configuration of the cookies. In order to change the configuration of cookies you’ll have to consult the navigator documentation and follow the instructions given.
Conditions of sale
The conditions of sale set out equate to a legal agreement between you and us, protecting your right as a customer and our rights as a business. It is in your best interest to read these conditions before carrying out any payment.
Making an order on muroexe.com implies the acceptance of prices, product descriptions and general conditions of sale. You agree to provide us with accurate and valid data, such as your email address, postal address and other necessary data in order to correctly process your order and to be able to contact you if necessary. In the event of incorrect information, we won't be able to process your order.
By completing your order on muroexe.com, you confirm that you’re completely authorised to use the debit or credit card chosen to make payment. We may need to make contact with you to verify some of the data you have provided to us.
Confirmation of your order and billing
Once the order has been carried out and payment confirmed, we’ll send you a confirmation of your purchase by email, in which you’ll be able to find a receipt attached. If you are unable to see the email in your inbox, check your spam or, if you use gmail and a "deals" tab appears, you can drag it to the "main" tab so that you can easily access the information we send you.
Should you wish to have an invoice, let us know by sending us an email at email@example.com. Please, include your order number so that we can easily locate it and send you the corresponding invoice.
Change of contact and delivery details
If you see a mistake in the contact or delivery details that you've provided to us, let us know, and we’ll modify the information. send us an email at firstname.lastname@example.org.
Items offered through muroexe.com are currently available for delivery anywhere in the world. Orders are subject to product availability: if there are issues with supply or we’re out of stock, we’ll let you know when the item is in stock again, as well as any item that is similar and of the same or higher price. In the event that you don't wish to wait for a substitute item or to wait until the item is in stock again, we’ll refund the total amount paid.
Our promise to you is to deliver items in perfect condition to the delivery address you provided to us during the purchase process. We’ll provide you with delivery information so that you can track the shipment of your order. If you wish to consult all the details regarding prices, processes and delivery costs, you can do so in our "shipment" section.
Product recall and modification
We reserve the right to recall any of our products from our website at any time, as well as to stop or modify materials or contents, whatever the cause, without giving prior notice.
The prices of each product will always be published on muroexe.com. These prices include VAT. Shipment costs will be shown at the end of the purchase process, on selecting the country or delivery location. The price will have to be fully paid at the time of purchase.
We also reserve the right to modify the price of a product on sale on muroexe.com. The price you’ll be charged or reimbursed will be the published price in the product details at the time of purchase.
Payment for orders will be carried out by the following methods: Visa or Mastercard debit or credit card and Paypal.
We reserve the right to modify, add or remove payment methods. The customer will have no right to make a claim in such a case. Should you wish to make a purchase, but you're unable to find a payment method you wish to use, send us an email at email@example.com so we can help you with a form of payment for you to complete your purchase.
Charges to cards are carried out in real time through our payment gateway, once all details have been verified by the corresponding financial entity. We won’t be responsible should the issuing entity of your credit or debit card decline authorisation, and we are not responsible for possible computer failures that have their cause in financial institutions or in their payment platforms.
Equally, we reserve the right to take appropriate measures, including cancelling orders, additional charges or blocking users, should we notice suspicious or fraudulent activities taking place.
Delivery times, prices and conditions of shipment
Please consult the information relating to all these processes in our "shipment" section.
Cancellations, changes and refunds
First exchange is free, the shipping and also the pick-up included.
If you request an exchange and you want to return the pair you received, that would be a 10€ charge for the pick-up by our courier company. This would also apply if you decide to request a second exchange or return (and so on). This means, any further exchange or return a part from the first one proceeded will imply an extra charge of 10€, that must be accomplished via payment order sent out bymuroexe.com once the request is received through our webpage.
In case of multiple orders, the exchange/return will be free just for one pair. The shipping costs for the other pairs will be taken over by the client, 10€ each pair. The shipping of the new pairs will have no extra cost. You can check all the information related to these procedures on our "exchanges" and "returns" section.
On obtaining any product on muroexe.com, you’ll have a period of 14 days from the when we deliver the product for you to return it, no questions asked.
After the 14-day period for returning products and in line with legislation Royal Legislative Decree 1/2007, 16th November, approving the revised text of the General Law for the Defence of Consumers and Users, we’ll respond to any manufacturing defects that become apparent within a period of two years from delivery of the order.
Should you notice any fault, you should inform us as quickly as possible once you notice the anomaly, by sending us an email at firstname.lastname@example.org, including your order number and the problem with the product. Our guarantee will cover manufacturing faults. External factors will not be covered (accidents, wear and tear, bad use, undue manipulation of the product), as well as the products whose original shape has been changed, altered or repaired by the customer or non-authorised third parties.
You can consult the conditions and method for refunds in our "shipment" section.
Written communication and notifications
Although the applicable rules often demand that a part of the communications we have with you are carried out in writing, the use of muroexe.com implies the acceptance of the fact that communication with you has been carried out in the most part by email: all relevant information or notifications that we need to communicate with you through email will be via the email address you have provided to us, meeting the same requirements as those made in writing on paper.
In any case, we reserve the right to send you information or communications to the postal address that you provided to us at the time of placing an order.
For your part, you can ask for any information, ask us about any doubts you have or send us your comments, suggestions or incidents to email@example.com. We’ll try to respond to all emails within approximately 24-48 hours.
Invalidity or unenforceability of the clauses
If any provision stated here is declared fully or partially invalid, it will only affect that provision. The remaining terms will continue to be in force.
Modification, end of products and services
We reserve the right to modify, suspend, withdraw or terminate the sale of any product as well as the contents of muroexe.com, partially or wholly, at any point, and without giving prior warning to the users of the website.
Equally, we may temporarily suspend, without prior warning, access to the website to carry out maintenance, repairs or improvements.
We reserve the right to shut down the website without prior warning and despite the secondary effects for members that may come as a result of such actions.
Applicable laws and jurisdictions
These present conditions will be governed under Spanish law.
For all disputes that may arise as a result of the performance, execution and possible non-compliance of these present conditions of use, regardless of where such a dispute may take place, users will be submitted to the jurisdiction of the courts of Madrid.